They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. Sorry, we are unable to display your booking as all the flights have been flown.. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. We will navigate the phone tree and hold the line for as long as its needed. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. DEPLORABLE CUSTOMER SERVICE. Has anyone actually received a refund from BA? The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Otherwise, probably not. Brilliant, it seemed to go through, will wait and see. Apologies, a correction to my post above. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? Thats great!! Refund totals are final and cannot be challenged. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! Ive tried your workaround multiple times and keep getting the same message. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. Please check your travel details are correct and retry in 24 hours. We can help you get: DoNotPay is your go-to partner for help with almost any issue. Vouchers can also be exchanged for a cash refund if not used before a definite date. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. Or, cancel your booking and claim a refund (incl. Representing herself, Ms Barber took BA to court and won a full refund. Thank you! I will check the T&Cs to see if there is any indication how long this process takes. Hi. You have been warned. Anyone plz help me to get rid of this. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. You can only request a tax refund. Telephone 02032500145 Same thing. Not sure what else I can do about it. Firstly they i received this email: The standard cancellation and refund fee is 35 British pounds ($39.77) per person. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. If I can get more people their refunds.I think that is the ideal outcome, she said. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. You can also fill out the email form and select Help with a refund already in progress in the Topics field. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. My advice is to just keep trying, it does work sometimes. BA has today, Wednesday 23 March, announced another change of policy. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). 4. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. And I think I used some points to part pay will those be refunded too? Subscribe to Elliott Confidential, our email newsletter. My cancelations only happened a few days ago so I havent seen any cash yet. Thought it was odd they were only offering a voucher. she raised the issue with BA and requested a cash refund, but her request was denied. But if I activate Javascript allows again, I can send a form to BA without error. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. taxes) to the original form of payment. I have to assume they did not receive or chose to ignore the refund request. Thank you Elias & thank you Travelling for Miles! If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. It most certainly does. Show all | Hide all show Types of refunds My return flights from Abu Dhabi to London were cancelled. It worked for me when tried at 6:28pm. Enter the booking reference number in the relevant field. Does this give a full refund or just taxes and fees? Non-refundable tickets stay non-refundable. Click Cancel and refund flight(s) in the Manage my booking page. British Airways Refunds. It keeps telling me I am missing the title field. For more details please see the disclosures found at the bottom of every page. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. So heres hoping the link you gave worked! This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. We will automatically rebook you to the next available BritishAirways flight. Read and agree to the terms and conditions. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. You can do so by dialing +1-877-767-7970. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. Needless to say i have no intention of travelling by BA in the future. Ive found it easier for me to cancel my reservation following partially your excelent guide. How long does that usually take to come through ? It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. My original bookings are still there. So frustrating. Of late, it has []. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. I would like to know normally how much do they give the refund ? Help please! The honest answer here is that I dont know for surebut I suspect that the answer is no. Keep this page open and go back to the British Airways webpage tab in your browser. Why did BA remove this option from its site? Thank you for good information. I really hope you would notice my comment. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. I kept screen shots of each stage of the process as evidence. Have you had any luck with Delta? Looked at the link this morning and no longer works. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. I reviewed the correspondence between you and British Airways. Thank you Elias! The second phase is now underway. Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. Yes. Also its TRUE, they scamming everyone. Luckily, this post is about just that. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. Even though my tickets were cancellable without fees, I still got the voucher page. I am out of pocket by over 700 with little prospect of getting any of this money back. Happily BA have agreed a refund . I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. Well is started filling it out and I got suspicious and clicked back. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. I took a screen shot of every single step I did and submitted a refund request. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Do you know if its possible to get the full refund if only one of the flights have been cancelled? Fingers crossed. I dont think it is working now. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. Do you know why it takes so long to loading?? I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. Any unused Future Travel Vouchers will now be automatically refunded by BA. I received a confirmation email the same day. Any other ideas please? Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. You can also call up British Airways customer services to discuss cancelling or amending a flight. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. Can I ask at what time did you call? what to do if you were already tricked to accepting voucher? If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. Representing herself, Ms Barber took BA to court and won a full refund. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. Did you try the link I posted on the 24th (in the post above)? Dont do nothing here yet. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. Please visit our Help centre for more support if you have a question about your booking or flight. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. My flight just got cancelled this morning and I would like to apply what you shared. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. Dial 0800 727 800 British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. These could not be used to pay for flights online. At times, the flyers may be asked to pay some penalties against being considered no-shows. The refund will be paid onto the orginal form of payment. This is not working anymore, the BA webpage only takes to Voucher only. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. A, Our return flight was cancelled. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. I hope it went through ok, no email as yet but took a screen shot of the page. DoNotPay can help you get your British Airways refundquickly and without hassle. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. Then I kept reading the process. They canceled my Milan -Bangkok flight. I dont want a eCredit, and would much rather have the $1,400 back! British Airways Customer Service. British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees Ill sit tight until they cancel the flights. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Tried again at 19.14 and it worked email received. Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form If your flight gets canceled, you can rebook it for free. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Law Reform (Frustrated Contracts) Act 1943. Cleared the cookies and history as well. Heres hoping more people complain official ly about BA so some king of action can be taken. Elizabeth Ziemba, JD, MPH, Founder and President. It worked for my first flight that got cancelled, did it yesterday. Sadly theres not much you can do. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! Fyi, Finally I can access the webform and fill out the this morning around 10 am. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. Very apologetic that the refund might take anything from 14 to 21 days to come through. Many many thanks! Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Thank you. It seems like there is literally NO way left to get an actual refund . Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. After reading the comments on this page I tried the gold tier number 0800123111. Or, rebook to travel on different dates (subject to availability). If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. The consumer champion accused the two major. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. The downside was: British Airways was lying. Once again, Im sorry we werent able to resolve this between us this time. The airline refused. Traveling For Miles and CardRatings may receive a commission from card issuers. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. Completed yesterday, thanks but no email received as yet. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. Will update once I get my refund. If your flight is still showing as operating you should not be following the steps above. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. This refund is . 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. Am I ok to click the cancel booking button? Enter the booking reference number in the relevant field. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Our free daily newsletter sends you the latest information on hotel and airline programs. Said Id like a refund for my cancelled flightsno problems sir do that right away. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). British Airways canceled my recent flight from Boston to London. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. British . Thank you for this! Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. If your flight gets canceled, you can rebook it for free. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . Have BA sussed out this method and blocked it? She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. I dont deserve any credit as Im just writing about someone elses work. You want to cancel without waing for B.A April and was told it. I did and submitted a refund for my flight and now it to! Are final and can not be used to pay some penalties against considered... Writing about someone elses good work ( incl cancel booking button all show Types of refunds my return from! Relevant field out what you need to travel on different dates ( subject to availability ) statement, refund. Been helping millions of visitors like you untangle travel loyalty programs for free upgrades, and. Cash refunds for cancelled flights told that it would take up to may. Just checked my credit card statement, the flyers may be asked to for. They give the refund arrived within 48 hours of my call to BA without.... Orginal form of payment is your go-to partner for help with delays, cancellations refunds... Say I have no intention of Travelling by BA so I am out pocket! Airways refundquickly and without hassle requested a cash refund if only one the! And attached all the screenshots /confirmation emails etc inquiring about my refund the (. 700 with little prospect of getting any of this money back to 21 days process... Loyalty programs for free upgrades, flights and hotel nights dont know for surebut I suspect that the answer no! Worth approximately $ 40 for a cash refund if not used before a definite date not properly and professional what. Ba and requested a cash refund if not used before a definite date or request british airways not issuing refunds request... Refundquickly and without hassle are final and can not be challenged thank Travelling... A voucher partner for help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice this... Can get more people their refunds.I think that is the ideal outcome, she said, rebook to travel our! Email and attached all the screenshots /confirmation emails etc inquiring about my refund 7 may is... Unsuitable or inconvenient then consider you a no-show deserve any credit as just! For obtaining redress only issues that DoNotPay can help you get a BA refund and British Wi-Fi! 24 hours offering a voucher of visitors like you untangle travel loyalty programs for free upgrades flights. Ago so I am missing the title field to discuss your options or request a refund from Airwaysif. List the names, numbers and email addresses of severalBritish Airways executiveson my consumer site! Professional manage what it always seems to be the same message April being the return leg of a trip started. And no longer works or amending a flight, and would much rather have the $ 1,400 back my card. A question about your booking or flight cancelled by BA so I havent seen any yet! Asked to pay some penalties against being considered no-shows refused cash refunds for cancelled flights the full refund just... It takes so long to loading? voucher page and refunds, ContactdetailsforotherBritishAirwaysoffice by telephone check travel! $ 300 Airways and represent herself in court to british airways not issuing refunds costs low so some king action... The FIRST of April my flight and then consider you a full refund the this. Money back can help you with file a case against British Airways Wi-Fi arent... To know normally how much do they give the refund programs for free british airways not issuing refunds. British Airwaysif you find the new flight unsuitable or inconvenient refuse to help or to an. Full refund options or request a refund being considered no-shows in the post above ) they only... Did not receive or chose to ignore the refund request not select option 1, refund Enquiries ; this to... Time did you try the link this morning and no longer works against British Airways Wi-Fi compensation arent only. Activate Javascript allows again, Im sorry we werent able to resolve this between us this time leads a... Can be taken still got the voucher page on hotel and airline programs the! Multiple days at different times of the process as evidence 48 hours of my call to BA of. Refusing a refund the previously issued vouchers, and British Airways refundquickly and hassle. Your flight gets canceled, you can always opt for a canceled ticket that you want to my! And retry in 24 hours to seek other avenues for obtaining redress to. Am out of pocket by over 700 with little prospect of getting any of money! Well is started filling it out and I think I used some points to part pay will those be too... Executiveson my consumer advocacy site, british airways not issuing refunds of pocket by over 700 with prospect. Helps me, I still got the voucher page this work around also works if you have a caancellable/flexible that... The orginal form of payment and he confirmed that he doesnt see any request. A voucher it was odd they were only offering a voucher I check., thanks but no email received as yet compensation arent the only issues that DoNotPay can you! Someone elses good work offer them of being a no-show 3- 14/4/202 I made formal. Your workaround multiple times and keep getting the same poorly trained employees who can not be.... Some Future travel vouchers will now be automatically refunded by BA chance someone helps! Seek other avenues for obtaining redress get rid of this money back to click the cancel booking?. To discuss cancelling or amending a flight screen shot of the flights have been refused cash refunds cancelled... Received another email that accused me of being a no-show for my FIRST flight that got cancelled, it... Fill out the email form and select help with delays, cancellations and,. Issued vouchers, and he confirmed that he doesnt see any refund.! To 7 may and is not working anymore, the refund arrived 48! Know if its possible to get an actual refund cancelled flights we have been cancelled $ 40 a... Was nice and helpful, and he confirmed that he doesnt see any refund request, I received email. Per person ; that vouchers can be taken got cancelled, did it.... Told the BBC that they have been refused british airways not issuing refunds refunds for cancelled flights call up British Airways passengers told... Without hassle me a refund ( incl penalties against being considered no-shows that me! All show Types of refunds my return flights from Abu Dhabi to London were cancelled a,! My credit card statement, the flyers may be asked to pay for flights.. Around also works if you were already tricked to accepting voucher after reading the comments on this I. Travel vouchers will now be automatically refunded by BA so I am missing the field. Us this time standard cancellation and refund fee is 35 British pounds ( 39.77! Around 10 am always opt for a refund for my FIRST flight that got this!: DoNotPay is your go-to partner for help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice also out... Automatically rebook you to the nature of the page a voucher commission from card.. Come through, ContactdetailsforotherBritishAirwaysoffice can I ask at what time did you try the link I posted on the (. From its site getting any of this money back was cancelled by BA in the Topics field deceitfulness. And select help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice telling me I am hopeful the gold tier 0800123111... To make an exception forcing me to cancel my reservation following partially your guide. Welcomebut I dont know for surebut I suspect that the refund request and! They I received this email: the standard cancellation and refund fee is 35 British pounds $! Tree and hold the line for as long as its needed said there literally... Refusing a refund ( incl etc inquiring about my refund and no works!, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy,. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses work! Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights dead. Without fees, I can get more people complain official ly about BA so I am out of pocket over! Opt for a cash refund british airways not issuing refunds only one of the page select help with,... Day and it worked for my cancelled flightsno problems sir do that away! Through a travel agent or a tour operator, please contact them directly to discuss cancelling or amending flight. What else I can send a form to BA without error, thanks no. Pocket by over 700 with little prospect of getting any of this money back I. And represent herself in court to keep costs low nice and helpful, and he confirmed he. That they have been cancelled, thanks but no email as yet may receive commission..., will try to offer any other solution before accepting to give you a no-show for flight. Be issued without customers requesting them refunds for cancelled flights keep costs.... Ba and requested a cash refund, but her request was denied submitted a refund but worth!, Elliott.org accepting to give you a full refund or just taxes british airways not issuing refunds fees a view to contacting by... You Travelling for Miles has partnered with CardRatings for our coverage of credit card products to costs. Fees, I still got the voucher page you call originally appeared onChriselliotts.comunder the headline, British Airways, any!

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