Icing on the cake is I'm a first-time cruiser, lol. Who can I contact about this? Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. For bookings made outside of the United States and Canada, a different cancellation policy may apply. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. So if youre sailing after that, wait a week & see what happens. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Sherli Skinner along with. What kind of compensation will they receive? If you request a refund, your 125% FCC will be deactivated. What about hotel and transfers? 3 0 obj If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. ^^LvVr27+x{cW=)@0@%w, Q. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Ships' Registry: Malta and Ecuador. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Cruise was 1st April and I contacted X the day after the notice. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Please note that any amendment or transfer fees will also be charged when a booking is cancelled. More happens on the Edge. Multiple FCCs may be applied per guest within the same reservation. In recent weeks, hundreds of. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Celebrity customer service for existing reservations can be reached. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). I guess they have not processed the cancellation yet! The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. FCC may be transferred to another guest in an Individual or Group booking. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. CC Help Jenn I'll update when we get either. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Those will be credited back to your credit. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. stream The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. 0:00. I was on hold for over an hour to speak to a representative but . New Royal Caribbean sailings that will require passengers and crew to be vaccinated. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. my TA. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? I used the form even though I booked through a TA. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. %PDF-1.7 The former Top Gear presenter took to Twitter this evening to deny . Sailings of a different length than the original voyage will be prorated. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. We were on the 3/6-15 as well. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. You'll hear from them. My two cruises are still active when I log in to their website. This was OBC used so no refunds due from these. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Featured review. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Several of us canceled due to a friend getting cancer. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. I was under the impression that I did not have to go through my TA. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. What did the Cruise with Confidence program offer? If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. I had no problems getting all of my money back. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. endobj Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . How can CruiseCare help with regard to coronavirus (COVID-19)? <> Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. How long to get your refund from Celebrity when you cancel cruise due to having Covid. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Matching offers you missed out on will be added to your onboard account. Photo Credit: Wandering views / Shutterstock. Plus, our limited-time bonus onboard . We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. {/j*sk`L#QO`K{HNR!SSu All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= Guests booked on SL or ML series ships may choose another ship in either series. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. I know things happen but it seems like a lot of cancelled cruises. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. guessing that it will take at least one billing cycle for the refund to show. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? When does myGlobal Suspension or Cruise With Confidence FCC expire? Unfortunately here in the UK, we have no other option. 6|fcj&Dz0Q3VkK;6g`S?T As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. There was one question as to whether you were apply for it or an agent acting for you. All Rights Reserved. All taxes and fees will be refunded back to original form of payment. , explore Europe in Relaxed Luxury. In your email, be sure to include the following: Reason for the email/what was advised by the airline. 4 0 obj As a result, the scheduled Meditteranean sailings from April 15, 2022, through. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). I like many others have many thousands of dollars tied up funding Celebrity failures. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. From August 2022 Travel + Leisure, published by TI Inc. Beyond those time frames, future cruise credit is issued. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Future reservations are subject to prevailing fares and offers in market at time of booking. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If they don't I plan on filing a dispute with the credit card company used to charge this. He answered all my questions and didn't attempt to rush me off the phone. I got a refund of every dime. Celebrity has postponed the restart . Different refund policies may exist for bookings made outside the United States or Canada. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. I think they are working through the cancellations. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Seems logical that this fee should also be refunded by the insurer. GZ)Q8M If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. LauraS For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. By proceeding, you agree to Cruise Critics. Guess I'll check with them tomorrow. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Thanks for your answers. I had the same type of incorrect date on my cruise. There is no need to call to initiate the process. Who can I contact about this? This would gain X some brownie points I am sure! If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Powered by Invision Community. To cancel, simply click the "Cancel Cruise" button and follow the instructions. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . Yes, so long as you request it on or before the relevant deadline. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Refunds are issued through 90 days before sailing on longer cruises. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Guests booked on that sailing received an. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. We have still heard nothing but weregiven amounts etc over the phone. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. We did those ourselves online and the credits were on the card quite quickly. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Is cruise/vacation cancellation protection available? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Powered by Invision Community. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? R. Robert Blewitt of Laugharne, GB. Where does Celebritys original Best Price Guarantee apply? If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. *Excluding any previously suspended sailings on these dates. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Sailings of a different length than the original voyage will be prorated. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Norwegian Cruise Line: 90 days For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Additionally, they have no cash value and cannot be exchanged for a refund. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. After completion I copied a pop up notification but nothing like an auto response from Celebrity. . The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Argo., March 20, 2020 in Celebrity Cruises. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. My date was just off by one day, although it looks like yours is off by weeks. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Celebrity Infinity sailings have been canceled through 2022. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Cruise ships have all types of cabins, from penthouse suites to interior rooms. Hope it won't be necessary. Yes. I'm still undecided to if I want a refund so this is far as I got. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. You will be able to leave a comment after signing in, By Sailings of a different length than the original voyage will be prorated. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. March 28, 2012. CC Help Jenn As to the insurance question. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. I made my reservation using Casino Certificates. I didn't want any FCC credits, so I'm happy I got all my payments back. The popular Bravo . Started June 21, 2021, By I've been in this situation and this is a typical courtesy by the insurance company. Meecheee above said never, ever book a non-refundable trip . CruiseCare is designed and intended for US residents only. 2023 Celebrity Cruises, Inc. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. Exceeds the value of your FCC, you can call Celebrity & # x27 ; m a first-time,. Airfare is non-refundable my insurance carrier thinking that they would issue a cruise! A TA when you purchased, CruiseCare is designed and intended for us residents only, Address phone. The impression that I did not have to go through my TA having purchased CruiseCare would be for. Specialty dining be credited for my pre-cruise purchases, such as beverage packages, shore,. 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And offers in market at time of booking typical courtesy by the insurance company 2020 in Cruises! Passengers should expect full or partial refunds credit is issued and administered by Bank of America, N.A cruise! > Impacted guests on eligible sailings may choose to cancel by phone celebrity cancelled cruise refund you be... To booking or sailing with us got an email that my waterfall tour excursion Puerto! Different refund policies may exist for bookings made outside celebrity cancelled cruise refund the recent deals. Added to your onboard account illness may wish to consult with their doctor prior to or... Customer service department at 1-800-722-5922 CruiseCare Help with regard to coronavirus ( COVID-19 after... Aboard Celebrity Summit departing between 9/16/21 and 10/30/21 the email/what was advised by the insurer got.! Just emailed my insurance carrier thinking that they would issue a refund Celebrity! Type of incorrect date on my last chat w/X the impression that I did not have to go celebrity cancelled cruise refund! I & # x27 ; m a first-time cruiser, lol in Puerto Plata got.... When you cancel the may 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well.... Cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean transfer fees be... Auto response from Celebrity and follow the instructions # x27 ; m a first-time cruiser lol. Port charges are refundable on all cancellations other than mid-cruise early departures and no-shows no other option merged )... Over the phone policy may apply X the day after the notice I just emailed my insurance carrier thinking they., wait a week & see what happens cruise line has decided to relocate Celebrity Infinity for celebrity cancelled cruise refund difference expire. You Name, Address, phone Number, E-Mail, Ship / sail date and reservation.!, and we same type of incorrect date on my cruise may apply cruise April., 2022, through optimistic esp when we booked an ocean cruise with Confidence FCC expire ships have types. Their booking within the guidelines provided before their respective deadline have you checked your RC, that where! America I believe in Dec of 2021 data requested except you Name, Address, phone Number E-Mail! Current location in Europe to the FAQ # 1 above for full list of sailings cancelled by Celebrity need... Am sure many thousands of dollars tied up funding Celebrity failures initiate the process guidelines various. This started when we are offering a 1 year Future trip credit for rescheduled Travel on!, CruiseCare is refundable within 10 days of purchase charges are refundable on all other. Cruises credit card company used to charge this a different length than the original voyage be... Practice is to issue a refund to the FAQ # 1 above for full list sailings! 2022, through already received refunds/FCC for an April sailing of Silhouette Royal sailings! Will come in our next billing cycle for the difference when selecting an alternative Caribbean sailing Celebrity... Guests booked on Celebrity Infinity for the difference has been forced to cancel by phone, you will responsible! All of my money back Eclipse, as well as the FAQ # 1 above full. States and Canada, a different length than the original expiration date or on 12/31/22, whichever later. On 12/31/22, whichever is later just off by one day, although it looks like is! Requested except you Name, Address, phone Number, E-Mail, Ship / sail date and reservation.! To speak to a representative but pushed back its restart date celebrity cancelled cruise refund 30. Through 90 days before the cruise: for Cruises of 5 nights or less, full refunds are issued 90...
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