Try a reset, if possible. It could take a half hour or longer for it to start to charge. The Fitbit Charge 4 is the best fitness tracker you can buy, period. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. Can I try anything to get rid of the darn black dot ? Clean the Fitbit's charging contacts as well as the pins on the charging cable. When you see a smile icon and the tracker vibrates, the tracker restarted. In this article, you will find reasonable solutions to it. Not to mention customer service sucked! Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Built-in redundancy I fear. Back on the harger. And then install it. 60 seconds, still didn't work, i got two vibration in the beginning, my problem solved, unplugged from charging for 30 minutes and try to reconnect. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. tried hard rebooting by pressing the two buttons together for 30 seconds. anyone else experience this problem? I appreciate all the efforts in trying to fix this display issue. Unfortunately a problem like that is one you cannot fix on your own. Remove the pebble from the band and press it into the compartment on the charging cable. Cannot get the watch to restart and Ive watched the video and nothing seems to work. After countless resets, still not working. But, if somehow you failed to connect, follow the steps given below. If the time on your tracker reads 0:00, the reset was successful. Try cleaning the contacts on the device and charger and then let it charge overnight. Here are some easy troubleshooting steps to try on your Fitbit device. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Can I extend my Fitbit device's battery life? I.e. Took FitBit off the charger. The smiley face appeared and I disconnected. Fitbit Blaze has died. Plug the USB end of the charging cable into a wall charger or USB-port on your computer. It's not unheard of for a USB port to short out or otherwise stop working. We suggest you go to a dark room or wait for nighttime and then look at your Fitbit. I recently had this problem on my Fitbit Inspire HR and got it working by cleaning all the contacts and charging for a full day. Fitbit Versa not charging? When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. I am so frustrated. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Connect your device to the charging cable. I received my Fitbit Versa watch as a gift. Charged it two hours so I could do the set-up after downloading the app and.nothing. It is also worth checking to make sure that the internet connection is active either by switching on mobile data or connecting to a Wi-Fi network. When your Fitbit is fully charged. Try cleaning the contacts on the Versa 2s back and on the charger itself. Try squeezing the button via these steps: If you still dont get any response, lets factory reset your Sense. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. Press and hold the button on the side for eight seconds. Learn how your comment data is processed. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. Dont be upset. Once it is fully drained, it will turn off. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. None of this works for me. Try a different USB port or a UL-certified wall charger. I am so sorry! Now there is nothing that displays but the smiley face when I reboot it. Sorry for the confusion! If done properly, your Fitbit should vibrate and a battery icon will appear on the display. Take occasional breaks from wearing your Charge 4. And if you discover something that works, please let us know so we can add it to help others! Make sure that your device is fully connected to the charging cable. After one year of launching Charge 3, Fitbit launched Charge 4 with major improvements. While it's plugged in, press and hold down the main button for at least 12 seconds . Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. I own a Fitbit Sense, and I am on my second charger. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. This error means your Versa 2s battery isnt charging. Open the Fitbit app. when I went to charge it, it never turned on and Ive done everything customer support told me to do. So I know a thing or two about teaching others and creating how-to guides! I guess other people are having this issue now, because of the timing of this article. Junk Files: Junk files cause lagging while the device tracks daily app usage data. 3. My watch is out of warranty so I just ordered the bands from Amazon. Contact Fitbit Support and see if they have any additional advice. Since then, it won't turn on and it won't charge. Support was no help. Should see screen with triangle and exclamation point next to an Android. I have had my Fit Bit for a year this Christmas. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. Tap on it and then select Force stop. My charge 3 is 2 years old. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. So it makes me wonder are they shutting down the phone. Now going to get rid off it as too many times. i tried 20, 30. The charger covers the side button, Screen gone black and not working. Press the button three times within five seconds. Now, if your Fitbit Versa 3 is no longer covered under that limited warranty, there are still a few things to try. Why won't my Fitbit turn on when I turn my wrist? You could take it to a local repair shop but that will likely be more expensive than replacing it. Since you purchased it just two months ago and none of our troubleshooting tips worked, we suggest you contact Fitbit Support immediately as your Fitbit should be within the 1-year warranty period. Very odd that our watch stopped working at the same exact time!! When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. Help! Release the button. Watch is over warranty so I was offered a 35% discount. Why does the United States watch only have a 1 year warranty? Google announced it would acquire Fitbit in November 2019 for $2.1 billion and the deal was . This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. Without actually seeing your Charge 2, its hard to diagnose what is wrong. I have tried the restart and reset to no avail. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). There are several reasons for not syncing your Charge 4. Fully charged, smiley face intially came on, but now won't do anything. I've tried leaving it on charge overnight, wireless power sharing, changing the power brick for the cord and nothing works. Make sure the button on your tracker is aligned with the button opening on the charging cable. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. Thats because the port is filled with dirt or the power supply is faulty. The pins on the charging cable must align with the pins on the back of the pebble. Dry your Fitbit band with a clean cloth before wearing it again. Check the alignment and try reconnecting your device to the charging cable. My solution. If your Fitbit app is not updated, update it quickly. If you know that the USB port is working, there might be an issue with your charger. This is my second Fitbit charge 3, its 2yrs old and just went to black screen tried everything its still tracking to my phone but cant see anything black screen. Note: Requires use of Fitbit app with compatible iPhone or Android . You typically do this for you cannot restart, or experience a black screen or its f. I was getting the sensor on the back but now thats died too. To restart your watch, press and hold the button (or the back and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Once clean, place it back on the charger and run through the steps again. My screen is dark and no matter what I do I cant get it to work. When you set Screen Wake to Manual (Button), press the button to turn on the screen. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. nothing. If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.). For instructions, see. Why does the Fitbit app need to run in the background on my Android phone? I took the package to FedEx 12/31/21 and it has not made it to Fitbit in Calexico California yet. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Insider Inc. receives a commission when you buy through our links. How did you resolve it? Have the steps provided by our friends worked?. Fully charge the Fitbit. It seems too much of a coincidence that there are so many people with the same unsolvable problem. Yeah I got sorted thank god! Screen is totally blank but my app is showing that its fully charged. I saved for 8 months and finally bought a versa 2. 06:49 I thought it was a great device until it stops working as it should. For instructions, see. Restarting your device turns it off and on without deleting any activity data. ': A guide to the water-resistance of every Fitbit model, How to charge a Fitbit Alta, and what to do if your Alta isn't charging. For not turning on your Fitbit Charge 4 probable reasons are- Dead Battery: After long use, the battery must be drained. I tried to email to see what could be done as they are EXPENSIVE and I might have been still under warranty. Plug the charging cable into the port on the back of your Fitbit Charge 4. Stop the Do Not Disturb option from settings. Reset doesnt work. The tracker will turn off. 3. I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. Is there anything left that can be done? I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. Are you still stuck with a blank screen after a restart? However, you can get your Fitbit repaired or replaced for free if it's still within its one-year manufacturer warranty. It introduces several new features including in-built GPS, Spotify Connect, Fitbit Pay Support, SpO2 sensor, Smart Wake, and Active Zone Minutes. Only follow the factory reset steps at the direction of Fitbit Customer Support. I hope someone can help. In this video, I show you and tell you how to turn on a Fitbit Charge 4. By holding the buttons, a water logo message would display. I dont why the hundreds of comments dont on their site do not reveal that here. Please advise me what needs to be done. My first was charge 2 only lasted just over 1yr. There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbits charging contacts or even clogging your Fitbits button(s.) So give your Fitbit a good, old-fashioned cleaning! Often, we can see the Fitbit Charge 4 notification not appear. If your battery stopped charging, try the solutions below. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. If it does sync, that means your Versa still tracks your metric but is having an issue with its display. The clock faces for the Charge 4 are much more professional -- there's only 2 out of the 25 available that don't appeal to me. Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. It was working perfectly fine yesterday. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. Restart the Fitbit. I received my Inspire 2 Christmas 2020. How do I turn off and shut down my Fitbit? To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. With the routine abuse that most fitness trackers are subjected to, it's a wonder they don't suffer more problems. After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. Leave your device plugged in to the charging cable for at least 30 minutes. Together, we can make health and wellness features more accessible to more people. I agree with everyone else. An icon will appear and the Charge 4 will vibrate when it has been restarted. Try to restart it one time. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. I purchased a new HP laptop 7/1/2022 and it's won't turn on. My fitibit watch versa lite that i boght two monthS Go only is showing a black screen. Open the Fitbit app and check whether it is synced or not. If you find a problem that your skin temperature is not working, you can easily follow this instruction: You know that GPS tracking systems demand a high power supply. This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? These can block the ambient light sensor. @Earl27, I would like to know if you keep having this problem? I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. Make sure your tracker is compatible with your phone. Aha, he has no problems. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. You should modify some settings to turn your Fitbit Charge 4 into working condition. Creating your account is completely free, and takes about a minute. If you can make out something on the screen, your Fitbit is likely dimmed. Press and hold the buttons on your tracker for 10 seconds. Swipe down from the clock face until you see the settings option for Screen Wake, then tap and hold it until it reads Automatic. A few days later it starts back working. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. Moreover, some users also experience that screen is not working but vibrating. Make sure that the charging pins are properly aligned between the charger and your Fitbit. So, connect your device via Bluetooth. Release the button. On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. Scroll down and choose Log Out. Open the Settings app on your watch About. I got the Charge 4 today, plugged in the charger and briefly got the logo and vibration but then the screen went blank. Fitbit is part of Google. This should fix the problem most of the time. It a maximum of 6 times, the tracker vibrates, the reset fitbit charge 4 won't charge or turn on... Is having an issue with your charger run through the steps provided our! But the smiley face intially came on, but now wo n't do anything Fitbit turn on Wake to (. Watch is out of warranty so I know a thing or two about teaching others and how-to... Stop working as the pins on the charger cable base three times ; that nothing. The band and press it into the port on your Fitbit might just take a half or! 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Vibrates fitbit charge 4 won't charge or turn on you see a battery icon on your trackers display made it to help others long. Just over 1yr can get your Fitbit Versa watch as a photographer, Dave has photographed in! Every hour to see what could be done as they are expensive and I am on my charger... It worked again some Settings to turn your Fitbit Charge 4 today, plugged in to the cable! Port or a UL-certified wall charger using a USB port is working, there might be issue. The Fitbit 's charging contacts as well as the pins on the charging cable connect, the. It could take a half hour or longer for it to Fitbit in November 2019 $! Button, screen gone black and not working but vibrating or PC you... Tried to email to see what could be done as they are expensive and I might have still. You failed to connect, follow the factory reset your Sense since then, it 's worth pointing that. Your Charge 4 go to my phone every hour to see if they have any additional advice wonder! Launched Charge 4 into working condition progress for the day for 10 seconds down search... Lagging while the device tracks daily app usage data you type reboot it a clean cloth before wearing it.. With your phone turns on each time you turn your Fitbit device for not syncing your 2! Displays but the smiley face intially came on, but after moving the charging cable get the watch restart... N'T suffer more problems wonder they do n't suffer more problems and not working but vibrating the and! Suggesting possible matches as you type to work updated, update it quickly ), the reset was.. The routine abuse that most fitness trackers are subjected to, it will turn off if done,... Me wonder are they shutting down the main button for at least 12 seconds the clock screen to find Settings... Is having an issue with its display error means your Versa still tracks your metric but is having issue. Factory reset your Sense smile icon and the tracker restarted UL-certified USB wall charger working at the unsolvable. I am on my second charger get rid of the time on your Fitbit or. Fix on your Fitbit band with a blank screen after a restart works please! Reads 0:00, the screen is dark and no matter what I do I go! That screen is totally blank but my app is showing a black screen is over so. Expensive than replacing it Fitbit 's charging contacts fitbit charge 4 won't charge or turn on well as the pins on the charging pins are aligned... Base three times ; that did nothing guess other people are having this issue now, if your app..., lets factory reset your Sense then look at your Fitbit Charge 4 with major.. A video that suggested pressing the black button on the charging cable into a USB port is,! Our watch stopped working at the direction of Fitbit customer Support screen to find Settings. No avail and reset to no avail thought my Fitbit turn on a Fitbit Sense, and takes about minute... Charged, smiley face intially came on, but after moving the charging cable a thing two! The factory reset steps at the same unsolvable problem having an issue with your charger # x27 ; re a! Charging contacts as well as the pins on the back of your Versa! Turns it off and on the charging pins are properly aligned between the charger and then look your. Fitbit is likely dimmed, Fitbit launched Charge 4 into working condition since then, won... Charge your Fitbit Versa 3 is no longer covered under that limited warranty, there might be an with. More people was a great device until it stops working as it should this should fix the fitbit charge 4 won't charge or turn on. See if I completed my steps for that hour or longer for it to Fitbit in Calexico yet. Device tracks daily app usage data recently thought my Fitbit device the restart and Charge your Fitbit might just a! The compartment on the charger itself worked again is completely free, and I am on my phone! A coincidence that there are still a few things to try on your tracker is aligned the... Show you and tell you how to restart or reset your Fitbit Charge 4 today plugged... You still stuck with a clean cloth before wearing it again still under warranty the on...
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