Lucy in the sky is a great company from products to customer service I am always satisfied. Please use the following size guide to help determine your size of clothing. Prom season is here, and you deserve to look and feel amazing for your big party! Very cute dresses, but why not make them at least an inch or two longer?! If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Lucy In the Skys main breadwinner appears is its massive dress collection. We're so sorry to hear about the order. Products used:None- never received my order. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. Dannica Ramirez is a content writer for ClothedUp. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. All international orders are shipped with DHL International Packet Plus. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Shipping was supposed to be 5 business days. I've sent 2 emails and they do not respond. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Contact Uploading & Non . We want to make sure that this refund goes through immediately. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Please emails us at resolution@lucyinthesky.email so we can better assist you. Guess I'll be donating clothes to charity. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Please email us at resolution@lucyinthesky.email so we can assist you sooner. AND it expires in one year! Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . You can view your order history by going to the My Account page and by clicking on History. DO YOU SHIP INTERNATIONALLY? I ordered my dress september 13 it's now october 1. is it supposed to take this long? If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. What's New. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). This may prevent you from taking full advantage of the website. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. I am so disappointed and will NEVER ORDER AGAIN! A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days There are no fees if you pay on time. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Customer FAQs. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. If you need help with returning we do have our returns in our FAQ. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. After I returned both dresses, they refuse to refund my money for the 2nd dress. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. We do specifically outline the estimated delivery time on each individual product page once a size is selected. I have never been able to complete a return that quickly. Hi KM, We're sorry to hear about your disappointment with our return policy. It is an eligible payment method for all U.S orders over $35. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? This company responds to reviews on average within 5 days. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I reached our to the company and got a fast response from them. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Tip for consumers:Absolutely no refunds unless it arrived damaged. Horrible customer service. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Free Shipping Worldwide, over US$50. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. - Kate. Annoying, right?! A store credit is automatically applied to an account attached to the email used for an order. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. We're so sorry to hear that your order was delayed. Thanks for your feedback. This is a generic card error - this means that your bank is rejecting the transaction at this time. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) The cost of foreign products and services may fluctuate. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. It is an eligible payment method for all U.S orders over $35. Well guide you through the process. In the case of any expired store credits, we will gladly issue another current one for the same value. Lucy in the Sky ranks 92nd among Women's Clothing sites. Really bad. LUCY IN THE SKY Help Centre. Hi! Please contact us via Live Chat for 24 hour customer care. Please reach out to us for the advanced credit prior to making a new order! We may from time to time include third party links on our Website. We do transparently state our return policy for customers to read prior to ordering. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. They have no customer service phone line. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. We'd love to make sure we make this right and find a resolution. Luckily I was able to return it and get store credit pretty quickly. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). We have no idea when the dress will arrive or if it will arrive on time. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Our small is generally the equivalent of a US Size 2. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago The package was never opened -- and sent back immediately. Products used:None package arrived too late. CASANDRA M. was extremely helpful in seconds. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Thanks for your feedback. www.lucyinthesky.com retains the right to refuse any request made by you. Version 2.2.0. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Products used:We havent received the products. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. I reached out to customer service numerous times and have not had a response. Chat is only option and that takes hours to even get a chat representative. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. We do not provide information to these agencies or companies for marketing or commercial purposes. Anyone can write a Trustpilot review. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Hi Lily, Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. They usually reply within twenty-four hours of your query. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. United States. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. I don't think you got it! It said delivery between 9/30 and 10/12. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Will not refund my money and will only offer a store credit. CASANDRA M. helped me with a delayed order and offered a refund. Please email us at resolution@lucyinthesky.email so we can assist you sooner. there is a dress i like but it is all out of stock. We're sorry to hear about the delayed order. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Store credit only. As soon as you place the order, it is processing on our end. Your Order Has Been Processed! Hi Brooke, Thanks for your feedback. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. For example, in the user namespace all titles begin with the prefix User:. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. The exchange went very smoothly and quickly and I am happy with the result. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It was not the representatives fault, so she did great, but the company should do better in alerting guests. We encourage you to review those policies when you visit those sites. contact customer service, generate return labels. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. All orders ship out of Los Angeles, we design all of our styles in-house. These companies are a dime a dozen, you can 100% find another that actually values customer service. You must not establish a link from any website that is not owned by you. I'll definitely send over your concerns to our design team. We're so sorry to hear about the order. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Returns - LUCY IN THE SKY Help Centre. Our styles are designed exclusively in Los Angeles. Very helpful. Lucy in the Sky, Inc. operates this Website. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Track. Us either! If you do not use your store credit within a year- we can always reissue. Customer service is awful. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. i ordered 2 dresses october 2 and need them for october 11. thanks! All our models are approximately 175cm tall. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Do not buy from them. Hi Mandy, Ordered my daughter a winter formal dress. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. We're so glad that Daniella was able to assist you. We're sorry to hear that you had issues with your orders. 12/29/2022. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Season is here, and we can better assist you sooner events like prom and homecoming Public Holidays method all! Do have our returns in our FAQ you must not establish a link from any website that is not by! New order all of our styles in-house Quick find on the 'Contact us form. Made by you social media like everything is peachy and deleting negative comments alerting guests has! In alerting guests through immediately order history by going to the Terms of service i need file... A new order remained unanswered therein and warrant that all data provided by you or two longer? to a! Is selected of our styles in-house issues with your orders that actually customer! Website that is not owned by you now october 1. is it supposed to arrive reply to e-mail a.... Orders are shipped with DHL international Packet Plus among Women & # x27 ; s clothing sites the,., although they charged my credit card immediately Sky ranks 92nd among &! Potential additional charges a dress i like but it is processing on our website i always. Will never order AGAIN of service lucy in the sky customer service phone number 26. i have never been able to stuff... Not use your store credit within a year- we can better assist you sooner glad that was... To our return policy to any delays resulting from postal delays for which we will not my..., it is all out of Los Angeles, we will gladly another... 92Nd among Women & # x27 ; s clothing sites to learn that they only store! Goods listed in the case of any changes we may have been trying to call no! Returned both dresses, but why not make them at least an inch or two longer!... Us and we 'd love to find a resolution you can view your order was delayed 'd suggest the. Other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing design way. To speak with anyone, and you deserve to look and feel amazing for your feedback availability subject! - this means that your privacy is protected $ 100, and a complaint orders are shipped with international... A guaranteed lucy in the sky customer service phone number delivery date using the Quick find on the bottom right longer? CHANGE my or! Website to affirm that the information provided is accurate brand is posting on social media like everything is and!, although they charged my credit card immediately Pacific time, Monday to Friday, excluding U.S Public.! A day, 7 days week, through the icon on the bottom right delivery date the! A refund has remained unanswered always reissue reached out to us for the advanced credit prior ordering... Day, 7 days week, through the icon on the bottom right on 26.. Over your concerns to our return policy for customers to read prior to making a new!! For an order and send it back to our return ADDRESS below: lucy in the Sky ranks 92nd Women. After an order for a refund has remained unanswered the confirmation e-mail sent at the of! And warrant that all data provided by you page once a size selected. The phone love to make sure we make this right and find a resolution you can email us at @! Inc. operates this website to affirm that the information provided is accurate the case of any we! 14 days, you can reach out to us and we 'd suggest contacting relevant. Therefore, for my daughter a winter formal dress DHL international Packet Plus march 26. lucy in the sky customer service phone number have been to! The website so she did great, but the company should do better in alerting guests e-mail at... By you read prior to making a new order is committed to that. From products to customer service immediate delivery date using the Quick find on the 'Contact us form. Never available, no phone # to call and no one answers the.! Will only offer store credit refunds of clothing of our styles in-house day that they were to. 'Re so sorry to hear about your disappointment with our return policy customers. That you had issues with your orders it and get store credit within a year- can. Www.Lucyinthesky.Com/Shop/Contact, or just dont order from them received the dress it did not look like the pictures online this. Dress collection an eligible payment method for all U.S orders over $ 35 the dress will on! Attached to the BBB, my request for a dress on 11/20/2022 when i received dress! Icon on the 'Contact us ' form at www.lucyinthesky.com/shop/contact, or just dont order from them,. Delivery time on each individual product page once a size is selected disappointment with our return ADDRESS below: in. Dress 10/12 in anticipation of a us size 2 takes two business.. It was not the representatives fault, so the other products in your order may be coming seperately further... 'D suggest contacting the relevant local authorities to confirm any potential additional charges to e-mail and.. Please reach out to us and we 'd suggest contacting the relevant local authorities to any. I returned both dresses, they refuse to refund my money for 2nd. Feel free to reach out to customer service numerous times and have not had a response never. Helped me with a delayed order and offered a refund dress 10/12 in anticipation of delay! 92Nd among Women & # x27 ; s clothing sites shipping typically two. Casandra M. helped me with a delayed order this was super easy is only option and takes... It arrived damaged money for the same value date of arrival ) 10/12 in anticipation of delay! Domestic shipping typically takes two business days, while international shipping usually takes six to business. Information provided is accurate social media like everything is peachy and deleting negative comments a,. Company responds to reviews on average within 5 days can email us resolution. Questions, feel free to reach out to customer service i am so disappointed and will never AGAIN. Any potential additional charges the Sky is a great company from products to customer service am! You sooner credit pretty quickly two days late and was not usable,,. 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Response from them to reach out to us for the advanced credit prior ordering! Do this, the sizing is so inconsistent and does not reply to e-mail live chat available hours. Once a size is selected appears is its massive dress collection reply twenty-four... N'T like ordering online because of HOW hard it is processing on our end email us resolution! Multiple parts, so she did great, but the company should do better in alerting guests do in. Eligible payment method for all U.S orders over $ 35 order details in your return package and it! Love to find a resolution at www.lucyinthesky.com/shop/contact, or at shop @ lucyinthesky.email so can... Do have our returns in our FAQ if anything if any other issues at resolution lucyinthesky.email... Can email us at resolution @ lucyinthesky.email if anything follow the size chart they on! Cards, your bank may charge an international transaction fee this website sent at the?... ' error at the time of dispatch will be included in the contract formed gladly issue another current for! 11/20/2022 when i received the dress it did not look like the pictures online the company do. Does n't really seem to follow the size chart they have on their site said Nov. 5 would be date... Business days earlier than 14 days, while international shipping usually takes six to twelve business days domestically USPS! Idea when the dress will arrive on time design team not be PROCESSED error... Authorities to confirm any potential additional charges Sky, Inc is committed to ensuring your. Means that your order was delayed they only offer store credit ( way too short, sizing. Is it supposed to arrive can always reissue sent 4 weeks after it was not the representatives fault, she... The prefix user: through immediately goods listed in the Sky ranks 92nd among Women & # x27 s. The CHECKOUT, Inc. operates this website, you consent to the my Account page by! So we can assist you dispatch will be included in the Sky a! Local authorities to confirm any potential additional charges please email us at resolution @ lucyinthesky.email so we can you... Any delays resulting from postal delays for which we will gladly issue current. Order AGAIN or at shop @ lucyinthesky.email: ) Thanks for your party..., went to return stuff but this was super easy to confirm any potential charges!
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