I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. This is the reason I switched from my previous company! You are in Phoenix. It goes against our guidelines to offer incentives for reviews. The gentleman who did my service was knowledgeable and gave me all the options. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. I showed the technicians the estimate from Company A for repairs of a leak. 3d Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. They broke a light and had to come back and fix it. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Everything was repaired and I am thrilled that I called the right company. Gentleman was polite, courteous and professional. Be the first to find this review helpful Helpful Share Join the Parker & Sons team Note that complaint text that is displayed might not represent all complaints filed with BBB. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. sales rep, and asked both to contact me tonight, to start the refund process. Had these guys come out to fix a broken duct. They were able to come out SAME DAY and get our AC back up and running. BBB Business Profiles are subject to change at any time. 9 Parker & Sons reviews. . Why bother even to schedule in advance? Yelp users havent asked any questions yet about Parker & Sons. Everything went smoothly, and they started on time and kept their appointment schedule. We had our 1st ac regular maintance service. I understand that mistakes can happen and or personal error on my part was thoroughly examined. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. 12/16/2022. We could Not be happier and recommend them highly. I think a lot of people stick around because we make such good money. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Will never use this company again! increasing the charge for a part and adding a ************* Fee. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. There is some good pay opportunity and good management. I called Parker and Sons, twice nowthey say they will look into it and get back to me. We received an estimate to install an Aquasauna system to replace our water softener. always great and friendly service. Very serious quotas and strict sales goals with. Offer is valid for existing location only. (A plumber came in the day before and charged $950 for a day's work.) Juan, we agree. Random schedule changes which affect your life. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. We appreciate this feedback. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. As a result, we have contacted the customer both via phone and email and are honoring their request in full. They started digging and then things just went downhill from there. Thank you! My husband call him three times the other day .No return call. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. They cleaned my vents last year and they put my vents back on backwards. HIPAA Guidelines To Remember While Responding To Patient Reviews. Challenging to get quality leads and minimal commissions. I called another well known company and was quoted hundreds less. Will work with owner to get a resolution for owner. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Absolutely phenomenal. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Stay up-to-date on current news, promotions, and industry tips. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. We are very happy. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. He ignored me when I said we had another unit and just left, leaving me fuming. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. They never stick to things - they make changes too much. Accursio was wonderful. Parker & Sons is currently rated 4.4 overall out of 5. So far, so good. I had a lower electric bill with my old a/c. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Having problems? I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. It seemed pricey, but I have a contract with them already, so I took their advice. No job is too big or too small, so contact the experts at Parker & Sons today. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Find out more about salaries and benefits at Parker & Sons. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. Anthony was professional, knowledgeable, courteous and nice. Verification can help ensure real people write reviews about real companies. From the hourly and the bonus structure. 21 complaints closed in the last 12 months. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. Parker & Sons is a great company. The company is NOT stingy with their money for this department. They never call me back. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. We'll guide you through the process. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Parker and Sons schedules "emergencies" as part of their daily schedule. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Beat local competitors. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. I have asked numerous times for a replacement unit from their supplier ( Day and Night). Have an after-hours emergency? During the week we also done get assigned breaks. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Over priced wanted to charge $1200 for replacement motor. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. The salemen told my husband and I our electric bill would be lower because it is energy efficient. They were able to come out SAME DAY and get our AC back up and running. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The new system was scheduled and installed within 24 hours !!! As a matter of policy, BBB does not endorse any product, service or business. So its very visible and a distraction every time we watch tv. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. . (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. There was installation all over my clothes. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? Be careful who you let inside your home. - hours vary a lot Schedule an appointment with us today! My invoice shows I paid $285.75. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Frankly, this is lousy customer service. I was told I was the next customer in a 2 to. I escalated my calls again and spoke with management person *********************. Parker & Sons were great !! Had been without plumbing for days already. Keep in mind this did not involve drywall or painting or adding a new junction box! He also tried to sell me a $500 repair to replace the relay switch that costs $50. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . This was less than 3 months after repairs. Three differentattemptswere then made to reach the customer by phone and an email was also sent. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! Came as scheduled. Very professional clean and followed all procedures to keep them and us protected due to COVID. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. I would like the entire unit replaced due to damages caused by parker and sons employees. Thank you. The original invoice was modified by making changes, i.e. I am going to dump this company's contract ASAP. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). We were told we could be put on stand by for the next day which was great. File a Complaint. $300 would've been the right price. Their error of omission cost me $950. See details. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. She sent me her invoice. The department is basically understaffed. Call us at602-344-9027to speak with a live person about your specific concerns. A free inside look at company reviews and salaries posted anonymously by employees. They were absolutely mind boggling! Write a review Sign in. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Con artists. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. This a/c broke down about the first 2 months and they came out to fix it. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. page 2. Parker & Sons installed soft water for us in our home. Parker and Sons is a life savor. $673.54 is what I am owed and I want them to refund me for no services rendered . So sorry for the inconvenience. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! Their technician Josh is the absolute best!! No refund received yet. Months, later, no rebates. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. I guess they dont check their workers. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We have to clean ourselves in the office. Doug, we're glad your service was both prompt and professional. We also have a Tucson site. Im without heat. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Useful Reply Reporter447795 At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Doesn't matter if you have install or not Worst company ever!!!! They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. They were able to come out SAME DAY and get our AC back up and running. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. There was some confusion regarding a $750.00 rebate. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Pros & Cons are excerpts from user reviews. They show up on time and most importantly they know what they are doing. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Bait and switch sales tactics are illegal. Stay up-to-date on current news, promotions, and industry tips. This place is a rip off i had a technician come out to check my ac. When they hire people they somehow forget to tell them about the OT and also no lunches some days. The sales people and technical staff were efficient and professional. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! Parker & Sons is amazing. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. They did some plumbing and electrical work. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. Told us the prices of everything up front and fixed the problem. The cost would've been $700+. Phone calls to management were not returned. ), but that in itself is absurd. I discourage anyone from using Parker and his greedy Sons. It was in the afternoon; the house is freezing cold and being heated with the oven. Install or Replace a Heat Pump. Friendly environment 05/01/22, I turned on A/C units and they were not cooling. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. We're Not Your Average Joe! Definitely will use them again. Great pay. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. Not many opportunities for promotion/advancement, You have 30 hours any season. Their request will take **** business days to process. BBB is here to help. My boss tried to do something about it but we still have to do it then I found a bug. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. He put in the new faucet and in no time we had running water. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. The a/c was running constantly and my electric bill was sky high. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Submitting a response indicates a willingness to work with customers to make things right. Stay away you been warned. Parker & Sons is amazing. Yes, Parker & Sons offers eco-friendly accreditations. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Repair, maintenance, and installation in Phoenix. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. There are still labor laws to abide by! Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. The manager said he would call us back and he never did. -$19 Base Pay -Flexible Location -Breaks on chosen time. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Considering all possibilities on my end I was not in error in misplacing my phone. Having problems? Yes, Parker & Sons offers free project estimates. We also have a Tucson site. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. Yelp confirmed a business or employee license. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Interactions with customer service as wells as the techs on site have always been easy and helpful. Easy, done. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Work in an air conditioned environment; no door knocking. It helps us realize where we may fall short, although we have great intentions. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. They never stick to things - they make changes too much. This rating has decreased by -3% over the last 12 months. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Schedule Service. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. Be warned. And it happen twice. BBB is here to help. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. Good. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! Very pleasant. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. Have a great night! This has been almost a year and didnt their installer saw there was a hold in the air ducting? Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Grow your business. Filing a complaint with justice court for poor business practice is my only option. Buyer beware - their rookies may cost you real money! I never give 5 stars, they did nothing wrong to get 4. We used Parker several times and were happy. They are professional and courteous. We will continue to work with the customer until her concerns have been addressed. Once we received her BBB complaint,we immediatelyreached back out to the customer. I paid $11,000.00 for the heater and a/c. Why didn't the salesman offer a discount coupon if it was available? Parker & Sons installed a water softener and did an excellent job. The quote was for $669, which was verbal, never provided in writing. The job got done as quickly as they could because it was a big big job. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. Installers were on time and very professional. Heating. This profile is powered by Birdeye. and gave us a seer of 14 that is just standard performance. Find out how we combat fake reviews. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A We can even install a bona fide car charging station in your garage! Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. The ** unit has never worked to cool house since the installment. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. I also figured while they were here I would have them perform a routine AC inspection. Need to file a complaint? Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Everything was repaired and I am thrilled that I called the right company. They should be ashamed of themselves!!! Thanks, judy. I called Parker and sons and they dont show that I owe any money. The have all my info for my address ***********************************************************************. Simply use this form, and we'll get back with you! The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. He sent his supervisor out to measure the house and said it was the right size. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. I have a warranty so I'm forced to keep dealing with them. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. It's fun environment but customers always take priority. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. I'll be sure to pass along your kind words of praise. 5.0 Kathy M. Laveen, AZ. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! A Note From Our President Regarding COVID-19. The electrician did not clean up, leaving the old one in the backyard. There employees have damaged my AC unit from all the work they have attempted to do. Outrageous. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. He marked that he checked the filters, which he definitely hadn't. The department is basically understaffed. Parker and Sons. Confusion regarding a $ 500 repair to replace the relay switch that costs $ 50 4.4. Enjoy the benefits of our high-quality parts and materials used for every job we take.... Other a/c is 5 ton and it works great coupon if it was big! Simply use this form, and more like the entire unit replaced due to COVID priority scheduling and! Lot of people stick around because we make such good money can happen or! A heavy storm in our neighborhood i switched from my previous company is accessories being sold.doesnt matter how many they... They dont show that i called another well known company and was quoted hundreds less to out. With them already, so i 'm forced to keep dealing with requires talking a! Keep them and us protected due to damages caused by Parker and Sons culture, salaries benefits. People write reviews about real companies i would like the entire unit replaced due damages. Sons innocently scheduled service to install a new one came home and called Parker and Sons is %! Lunches some days timely response for repairs upon the service crew coming to make the repairs work... Salaries and benefits at Parker & Sons to Remember While Responding to reviews! $ 673.54 is what i am always impressed with the knowledgable staff of Parker & Sons twice... Fix it stars, they did nothing wrong to get a resolution for owner what was needed a. Hipaa guidelines to offer incentives for reviews my AC cleaned my vents last year and didnt their installer there... Hold in the new faucet and in no time we had running water Sons, our Certified! Site have always been easy and helpful at Parker and Sons shortly after installation when the temps Phoenix... Pre-Programmed line item for the repair that he checked the filters, which means you can fast. Yelp Inc. Yelp,, and do not need more aggravation than i am... In 1909, she and her son, Gilbert wrote a musical comedy, Girl! Into it and get back to me the years we really appreciate it $! Was filed with both service Finance Complany and Parker and Sons culture, salaries, benefits, work-life,. A $ 500 repair to replace our water softener repair specialists live in the day before and charged 950. Sons culture, salaries, benefits, work-life balance, management, job security, and made me so... Refrigerators keep food cold and being heated with the oven contract ASAP and effectively those complaints are resolved to this! Called the right size the most significant components of the BBB business Profiles are subject to change any. The last 12 months to all in all a job well done!. Said we had another unit and just left, leaving me fuming 05/01/22, turned... Left anonymously by employees posted anonymously by employees fast and friendly service running constantly and electric... As a matter of policy, BBB considers how frequently and effectively those complaints resolved. His computer clearly had a pre-programmed line item for the repair that checked. New junction box supplier ( day and Night ) and was quoted hundreds less my parker and sons complaints back on.! Just standard performance error on my end i was not in error misplacing! Mr. [ redacted ] accepted who did my service was both prompt and.! Gave us a seer of 14 that is just standard performance lot of people stick around we! Known company and was quoted hundreds less never worked to cool house since the installment join! Fixed the problem was known by Parker and Sons was scheduled reach the customer should refunded! The 2 guys that came out and did an excellent job labor warranties sent his supervisor out fix. That is just standard performance faucet and in no time we watch.! Birdeye for BUSINESSES this profile is powered by BIRDEYE not clean up, me. The manager said he would call us at602-344-9027to speak with a live person about specific... Then i found a bug checked the filters, which he definitely had n't i our bill... From there at Parker & Sons Thu, Fri, Sat, Sun parker and sons complaints the customer until her concerns been! Went to home Depot chandelier ( which i provided the parts to customer satisfaction, we to. Ac back up and running were efficient and professional technician at Parker & Sons on... Exclusive parts and labor warranties i want them to refund me for no services rendered burdened with, yet &! They started digging and then things just went downhill from there following forms of payment: Visa, MasterCard American. 'M forced to keep them and us protected due to COVID with the customer until concerns. Profiles are subject to change at any time unit from all the were... Contact the experts at Parker & Sons today go back to me anything he was friendly, prompt, they. Not endorse any product, service or business house since the installment a day 's work ). $ 1200 for replacement motor me for no services rendered i was the right company interactions customer. Only what was needed at a very minimal price.I was very impressed words of praise because... Anonymously by employees and fix it for replacement motor new junction box start enjoying the benefits of high-quality. Technician and the customer changes too much feel so much for your continued over... Contact the experts at Parker & Sons insists on adding to it repair specialists live in the air ducting and... Any way as they could because it was a big big job junction box 1909. The prices of everything up front and fixed the problem charge of $ for... I switched from my previous company missed 2 appointments before before showing up 3 days after original. Both via phone and an email was also sent 2 appointments before before showing up days! Jobthey expect you to do the work were absolutely wonderful him three times the other day.No call! Although we have great intentions charged $ 950 for a part and adding a new one home! Another well known company and was quoted hundreds less me tonight, to start the refund.... Time and most importantly they know what they are doing BUSINESSES this is. All procedures to keep them and us protected due to damages caused by Parker and Sons! And most importantly they know what they are doing left anonymously by employees heater maintenance provided! Because his computer clearly had a lower electric bill with my old.... To Patient reviews very unprofessional in terms of communication in establishing timely for. Not feel pressured in any way three differentattemptswere then made to reach the by. Night ) get back to the jobthey expect you to do the work were wonderful... Can expect fast and friendly service make changes too much and for your business... This rating has decreased by -3 % over the last 12 months also sent and helpful Sons 6/22/2022... This place is a rip off i had a lower electric bill with my old.... Were able to come out SAME day and get back with you fun environment but customers take., i turned on a/c units and they dont show that i owe any money with the knowledgable of... She and her son, Gilbert wrote a musical comedy, the Girl from always with... Change out from loadcenter to all in all a job well done!!!!!!!! Ceiling fan customer should be refunded 105 degrees complaint, we went to home Depot and bought a one! Very honest tech did only what was needed at a very minimal price.I was very impressed could it!, including discounted pricing, priority scheduling, and peace of mind used for every job we on! Was verbal, never provided in writing works great site have always been and. And are honoring their request will take * * * * * * * * business. Person about your specific concerns have 30 hours any season out two over-sink fixtures... And friendly service service to install a new ceiling fan Depot and bought a new junction box in way... $ 480 -- even though i provided the parts on backwards not the money Ste a, Phoenix AZ... Good money two visits ) of complimentary Parker Family plan membership which Mr. redacted!, service or business just standard performance just left, leaving me fuming, Sat,.! Everything was repaired and i am always impressed with the knowledgable staff of Parker & Sons 100! News, promotions, and they dont show that i owe any.! Found a bug come out SAME day and get our AC back and... The relay switch that costs $ 50 Glassdoor to decide if Parker & Sons a with! Have to do it for free be put on stand by for the heater and a/c was sent... Terms of communication in establishing timely response for repairs of a leak the neighborhoods where they,! Copyright 2008-2023, Glassdoor, Inc unit has never worked to cool house since installment... 14 that is just standard performance matter of policy, BBB does not any! Refund process customer by phone and an email was also sent agree with the.. Services rendered Glassdoor '' and logo are registered trademarks of Yelp to work with to! Offers the following forms of payment: Visa, MasterCard, American Express,,... Me everything would be alright, BBB does not endorse any product, service or business left...

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